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Imagine being able to tell if someone is lying based on their eye movement, or how about being able to rid children of head lice without using any chemicals, or using a small device to pinpoint electrical shorts in vehicles.

Students, professors and investors are doing just that through the University of Utah, making the school the largest university generator of startups in the U.S. after tying the Massachusetts Institute of Technology for the previous two years.

In an age where the next pandemic could leap continents in the hours it takes for an international flight to take off and land, University of Utah Professor Paul Hu fears the death toll may depend on how fast and efficiently world health officials can respond to an outbreak.

SALT LAKE CITY—The University of Utah today announced Jon Soldan as the new director of the Master of Science in Information Systems (MSIS) program at the David Eccles School of Business.

The MSIS program, created in 2009, trains leaders that drive the technology of business. Classes span a variety of subjects, including emerging technologies, Web applications, system design, security and data management.

For some businesses, great customer service simply means fast with a smile. For others—think luxury hotels, hair salons, and doctors' offices—it's all about time-consuming, personalized attention. The concern, of course, is that high levels of customer service can alienate those waiting in line and, eventually, depress sales. So how can customer service-intensive businesses strike a balance between quality service and high profits?

As students gear up for the final three weeks of the semester, one fraternity reflected on the academic year by recognizing influential professors.

The Sigma Chi fraternity hosted its fourth annual awards ceremony, honoring a small group of professors. Members nominated an instructor who has made a substantial impact on their education.

Six professors—Trisha Jensen, France Davis, Randy Boyle, John DeFord, Holly Sebaha, and Michael Mathison—were selected and individually awarded with plaques of recognition.

Most consumers would agree. A great business is one that finds the right balance between quality and speed, individual attention, and customer volume.

A recent study confirms it.

“Quality of care and time spent with individual customers are the foundation for long-term success and growth for any client-centered enterprise,” Krishnan S. Anand, professor at the David Eccles School of Business, University of Utah, said about his study.

SALT LAKE CITY—Finding the Right Balance of Quality, Speed of Services a 'Critical Driver', Research Finds—Study Also Suggests That Competition Doesn't Necessarily Lower Costs for Consumer For an increasingly complex and nuanced services industry, success depends on finding the right balance between quality and speed, individual attention and customer volume, a University of Utah researcher has found.

Do you want it done fast or do you want it done right? That’s the question many business owners find themselves asking as they try to balance consumers’ demand for speed with their demand for quality.

Service businesses are particularly affected by this conundrum, said a researcher at the University of Utah.